Support
Something not working, or a question about your estimate? Write to us and a person will answer.
Email: support@michalan.net
We answer within one business day. We answer in English or Spanish — escríbenos en español si prefieres.
Mi Chalan AI is made by Mi Chalan LLC.
If you received an estimate, invoice or change order
You do not need an account and you do not need the app. The contractor sends you a link by email or text message; open it on your phone and you can read the document, sign it with your finger and download your own copy. The link belongs to you — do not forward it.
If the link has expired, or the document does not look right, contact the contractor who sent it. They can send a fresh link or a corrected version. If you cannot reach them, write to us at support@michalan.net and we will help you get in touch.
Nobody can change a document after you have signed it. If either side needs a change, the signatures are cleared first and both parties sign the new version — so what you signed stays what you signed.
If you work for a construction company
I cannot sign in
On the sign-in page, use Forgot password and we will email you a link to set a new one. If you first signed in with Google, keep using Continue with Google — that account has no separate password.
I need an account
Every plan is for one user. Start your 14-day trial here: your company is ready at once. Need accounts for a team? Write to us.
I cannot see part of the app
Your plan decides what you see: Estimating, Mitigation or Adjuster Estimate, each with Job Media. To add a part, see the plans.
An email or text did not arrive
Open the document and look at Activity: it records every send, open and signature. Check the address or phone number on the client's record, then send it again from the same toolbar. Ask your client to look in their spam folder.
Delete your account
You can delete your account yourself, at any time, from the app or from the website.
In the app: tap Account at the top of your jobs, then Delete account…
On the website: open User settings, then Delete my account…
Before anything is deleted you see what will happen, and you confirm with your password — or, if you only sign in with Google, by having signed in within the last ten minutes. The account is then deleted straight away: you are signed out on every device, and your name, email address, photo, password and sign-in links are removed. You get a reference number to keep. Copies in our backups go as those backups expire, as the privacy policy explains.
Work you did for a company — jobs, notes, photos, documents and signatures — belongs to that company and stays with it, shown as “Deleted user”. If you are the only owner of a company where other people work, make one of them an owner first. If nobody else is left in your company, our team closes the company after your account is deleted.
If you cannot sign in, write to support@michalan.net from the email address on the account and ask us to delete it. We confirm it is you before anything is deleted.
Reporting a problem or a security issue
Tell us what you were doing, what you expected and what happened instead, and include the document number if there is one. Screenshots help. For anything you believe is a security or privacy problem, write to support@michalan.net with “security” in the subject and we will look at it first.